FAQ

Exchange Policy

We accept exchanges within 30 days of the purchase date so long as the item(s) meet the following requirements:
Item(s) are unwashed + unworn with tags still attached, in their original selling condition.
Receipt is sent back with the return package. *If you do not have a receipt, please contact us during store hours by phone or reach out to our customer service e-mail found below.
We do not accept exchanges on the following items:
Beauty + bath, accessories, plants, books.
E-gift cards and store gift cards are FINAL SALE
We unfortunately do not cover return shipping costs. If you have questions, please don't hesitate to reach out. 
All return packages can be sent to:
Liv3 Clothing
193 S Las Posas Rd
San Marcos, CA 92078
In the event you'd like to send your item(s) back, we will store a credit on file for you to use toward future purchases. If you'd like to exchange the size of your item(s) please contact our customer support team.

 

Frequently Asked Questions:

Are you open or accepting orders during the "stay in place" order?
We are not open during the "stay in place" orders. Until it is safe to do so, we will not open our shop doors for curbside pickup, exchanges, or shopping of any sort. However, we will be offering gift card purchases through our website. If you have questions or concerns, please contact us via e-mail or direct message on Instagram until we are safe + cleared to be back in store. 

What if I have an exchange that will expire during the "stay in place" order?
We are more than happy to assist you with your exchanges once it is safe to open up the shop again. We are all in this together + we of course understand that you are not able to bring in your exchanges within our policy window. Please refer to our Exchange Policy for all other requirements aside from the 30-day window.

How do I exchange my items if I'm not local?
Please send us an email with the subject "Exchange" notifying us of the reason for your exchange and what you would like to do. Options would include exchanging for store credit or exchanging for a different size. Please provide your order # and contact information in the email, as well.
Once your email is sent, you can proceed by acquiring a shipping label from your preferred postal service using our mailing address stated above. We do not cover return shipping costs.

Can you bring online orders to exchange in store?
Yes of course! Exchanges are eligible online + in store so long as they meet the requirements stated in our Exchange Policy. 

Can I order plants online? 
We unfortunately do not offer plants for online orders. You are able to purchase plants in-store or by phone for pickup.

Can I order something that is out of stock?
Some out of stock items will be eligible to re-order but not all. If you'd like to enquire about ordering an out of stock item, please e-mail us with the name of the item as the subject + include all preferences in your message. We will contact you on the status of the order within 48 hours.

Do you ship internationally?
Unfortunately we are unable to offer international shipping at this time. We have shipping available to the 48 contiguous states. 

How long does shipping take?
We estimate it to be 7-10 days from your order date. Shipping should not take more than 14 days to reach you. You can contact our customer service e-mail for shipping updates on your current orders.  Items have not been shipped if you have not received an order confirmation in your e-mail.